How to Handle Negotiations and Renewals

How to Handle Negotiations and Renewals

Course 7 of 14

Course Outline:

Proper negotiation leads to an improved client experience. Negotiation normalizes the customer renewal. Every salesperson at your company should be capable negotiators and renewals.


  • Why is negotiation important? How to recognize the pivot in a negotiation?
  • How to recognize the negotiation anchor?
  • How to ask open-ended questions?
  • How to calculate your leverage?
  • How do you manage client renewals and upsells?
  • How to prepare for the renewal call?
  • Indicators your client is ready for an upsell?
  • How do you end a renewal?

Course Details

  • Paid Course
  • Time to Complete: 10 minutes
  • Number of Pages: 46

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